Call Center Information/Click to Connect
Seamless Access to Specialty Care
Powered by Intelligent Communication
At Specialist TeleMed (STeM), we understand that timely access to specialty expertise can dramatically impact patient outcomes, hospital efficiency, and overall care quality. That’s why we’ve built a robust communication infrastructure designed specifically for hospitals, combining a highly responsive, expertly staffed 24/7 Call Center with a cutting-edge Click to Connect technology platform.
Together, these solutions ensure that your clinical teams are never more than a moment away from the right specialist, enabling rapid consults, streamlined workflows, and intelligent care coordination. Whether it’s a critical overnight case or a complex daytime consult, STeM empowers hospitals to deliver specialty care with speed, precision, and confidence.
24/7 Call Center | Always On, Always Able
Our dedicated 24/7 Call Center is staffed by trained clinical communication specialists who understand the urgency and complexity of hospital operations. Available around the clock, this team serves as a direct conduit to our network of board-certified specialists, ensuring your staff can initiate consults without delay, day or night.
The call center is more than just a support line; it’s a strategic extension of your care team, helping to triage requests, coordinate consults, and facilitate rapid communication between providers. This continuous availability enhances care coordination, reduces time-to-treatment, and supports better patient outcomes across departments.
Click to Connect: Intelligent, Instant, Integrated
STeM’s optional Click to Connect platform represents the next generation of clinical communication and collaboration. Designed for speed and precision, this innovative solution allows hospitals to instantly connect with the appropriate specialist through configurable, automated workflows.
By integrating AI-driven analytics, real-time device data, and EMR insights, the platform intelligently prioritizes patients by risk level, routes cases to the right care teams, and enables virtual interventions at critical moments. Predictive analytics further enhance decision-making by identifying opportunities to adjust care plans for improved outcomes.
With customizable communication channels and automated routing, Click to Connect ensures that every interaction is meaningful, efficient, and clinically impactful, empowering your hospital to deliver specialty care at scale.